FAQ - Frequently Asked Questions

  • What is SaveFrom and why do you need it?»

    SaveFrom makes downloading from the internet convenient and simple. With our help you can download audio, video, and other types of files from various websites and social networks: youtube.com, vk.com, vimeo.com, and others.

  • How to use the service»

    1st way: Enter the URL-address in the input field at the top of the main page and press Enter or click on the button to the right of the input field.

    2nd way: Add "www-savefrom.blog/" before the URL and press Enter. example: www-savefrom.blog/http://youtube.com/watch?v=u7deClndzQw

    3rd way: Use short domain names: ssyoutube.com.

    4th way: Use our browser addon to download in 1 click.

    Note: Click on the website name to see how to download & save files from there.

  • How to install SaveFrom helper on your computer»

    Download the installer from our website, close your browser, run the installer and follow the instructions.

    You can install the extension in your browser. In order to do this, follow the link, choose your browser from the list and click on the link.

    Our extension supports Google Chrome, Yandex.Browser, Mozilla Firefox, Opera, Safari, Chromium.

    You can always disable the extension on any website. Just go to the extension settings and click "Disable on this website".

  • How to download 480p, 1080рHD, 1440рHD, 2160рHD with sound or just MP3 from YouTube.com»

    Install free Ummy Video Downloader and download whatever you want from YouTube.com.

  • Supported resources»
  • Advantages of service SaveFrom»
    1. Fast and convenient access from an address line.
    2. Download video directly from any Internet page.
    3. Receive the list of links for downloading in case of several videos being present on a single web-page.
    4. When downloading from youtube.com, you receive video in high quality.
    5. When downloading from file-hosting, you don't need to wait or install additional adware programs.
    6. An opportunity of integration the service to your web-site: users of your site will get direct links for downloading. If you are a webmaster, look this information.
  • How to install the extension to Google Chrome»

    For Google Chrome version 35 and later on OS Windows:

    1. Install OrangeMonkey extension.
    2. Open helper.user.js link and accept the installation.

    If you have difficulties installing OrangeMonkey extension, we have a solution for you:

      Install Chameleon extension and SaveFrom helper from the Opera store.

        In other cases

        1. Go to the extension page, click the download button and accept the downloading.
        2. Click on the icon settings icon on the browser toolbar and select "Tools" - "Extensions".
        3. Drag and drop the extension file "helper_last.crx" from the folder you've download it to the extension page and simply press "Add" button in the appeared popup.
  • Error: "Suspicious extensions are blocked" in Google Chrome.»

    Google Chrome blocks instalation of any extensions not registered in online Chrome store.

    We suggest you to install Opera. Which supports missing SaveFrom helper extension. Opera is based on Chromium thus it's look and feel is really close to the one provided by Google Chrome.

    In case Opera is not suitable for you, you can use any other browser that supports SaveFrom helper extension: Mozilla Firefox, Comodo Dragon.

  • How to install "SaveFrom helper" on a mobile phone or tablet»

    All Android OS users can install a mobile browser FireFox for Android (At this point of time SaveFrom helper supports FireFox only). Install SaveFrom Helper extension for mobile Firefox: "Install".

    You can also use our app for Android users, which you can download here.

  • Extension is not working»

    Please, before reporting that extension is not working, check the manual.

      Possible reasons:
    1. You have an outdated version of the extension
      What to do: make sure that you have installed the latest version of the extension. You may check the version of the extension on the settings page of extensions in your browser. You may find and install the latest version of SaveFrom helper on the page "Useful tools".
    2. Extension was turned off in the helper menu
      In this case extension button is displayed in grey disabled extension button
      What to do: open the drop-down menu of the helper and choose "Enable".
    3. Extension was turned off in browser (the button extension button is not displayed)
      Go to the extensions settings page of your browser and make sure that SaveFrom helper is enabled:

      Mozilla Firefox: in main menu choose Firefox > Extensions.
      Google Chrome: follow the link chrome://chrome/extensions/ or choose in the menu Tools > Extensions.
      Opera: in main menu choose Extensions > Manage extensions…
      Safari: open the settings window and choose the tab "Extensions".
    4. You have an outdated version of your browser
      Using outdated software may be not safe. Please download the latest version of your browser from its official web-site.
    5. There was a problem when updating browser
      In such case re-installing the extension usually helps. To do this: uninstall the extension, close and open browser, then install the extension again.
  • How to continue downloading if the download accidentally stopped»
    If there are any problems with downloading we recommend you to use download managers, for example free software program Internet Download Manager. In case the link is no longer working, you may get a new one via our website and replace it in download properties. The download will resume from the place it stopped.
  • Where are the downloaded files stored?»
    It depends on your operating system and browser settings. As a rule, you may open the latest downloads list by pressing Ctrl + J on your keyboard. In this list you may find the path to where the downloaded files are stored.
  • Why we have applied restrictions on YouTube.com videos»

    YouTube.com changed the link format, which is why we can no longer provide direct links to files.

    Now we provide YouTube.com files using our own servers. Since the load has increased manifold, we had to place some restrictions. Without these restrictions our service simply would stop working.

    We apologize and thank you for your understanding!

    You can download files from YouTube.com without restrictions by installing SaveFromSaveFrom Helper.

  • Instead of downloading, music or video starts playing in QuickTime Player»
    Possible solutions:
    1. Right click on the link and choose "Save target as..." option.
    2. Turn off the QuckTime plug-in in your browser. ((In Firefox: Tools -> Add-ons -> Plugins).
    3. Delete QuickTime Player from your system.
  • How to watch *.FLV video»

    We offer you the video player Videolan.

    Download and install Videolan from the official site (28 MB)

  • How to convert FLV video in AVI, MPEG and WMV»

    We think that the most simple freeware video-converter is "Frezz FLV to AVI/MPEG/WMV Converter". It allows you to convert Flash FLV video in AVI/MPEG/WMV and also to change options of quality of video and audio, as well as converting several video reels at once.

    1. Download the converter from an official site
    2. Install and start it.
    3. Press the button "Add" and add initial *.flv video.
    4. Press the button "Settings" and choose a format in which you want to convert ("output format") and press Enter.
    5. Choose a folder where the program will save converted video ("output directory") and press "Start".
  • Offers4U in SaveFrom helper and how it works»

    Offers4U will help you find the best price on the Internet stores. If you don’t want to use Offers4U, uncheck Offers4U checkbox in extension settings.

  • To right holders»

    Dear right holders, SaveFrom website does not host files on its servers and does not publish any links. If your copyright has been violated please contact the administration of websites, where your files are stored: youtube.com.

  • How to remove ADS?»

    Dear users, to remove ADS from SaveFrom simply follow the instructions: How to remove ADS?.